Leading Call Center Service in Colombo

Take a Great Care of Customers via an Excellent Contact Support

Emerald BPO Tech Pvt Ltd is a leading call center based in Colombo, Sri Lanka, specializing in providing comprehensive business process outsourcing solutions to clients worldwide. Established with a commitment to excellence and innovation, Emerald BPO Tech has emerged as a trusted partner for businesses seeking to optimize their operations and enhance customer satisfaction..

Our Mission

Our mission at Emerald BPO Tech is to empower businesses with innovative outsourcing solutions that drive growth, efficiency, and customer satisfaction. We strive to exceed client expectations by delivering exceptional service quality, fostering long-term partnerships, and creating value for all stakeholders.

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7 reasons why you chose Emerald for your next business venture?

Maximize Customer Satisfaction by 90%, Save 70% Cost on Inputs

  • 60% More Engagement
  • 24X7 Customer Support
  • Certified Calling Professionals
  • Certified for Data Security
  • NASSCOM CSE’19 Award Winner
  • High Quality, Quick TAT & Affordable
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Our wide range of solutions that cater you

Committed to excellence, we adhere to strict quality assurance standards to maintain the highest level of service quality and customer satisfaction

Inbound Support

Our skilled agents are trained to handle a wide range of customer inquiries, providing prompt and efficient assistance to ensure customer satisfaction and retention.

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Outbound Sales

Leveraging advanced sales techniques and market insights, we help businesses drive revenue growth through targeted outbound sales campaigns and lead generation activities

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Technical Support

With expertise in various technical domains, our support specialists offer timely solutions to resolve technical issues and ensure seamless operations for our clients.

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Back Office Support

We provide reliable back-office support services, including data entry, document processing, and administrative tasks, allowing businesses to focus on their core activities.

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Multilingual Support

Catering to a diverse clientele, we offer multilingual support services in languages such as English, Spanish, French, and more, ensuring effective communication with customers worldwide.

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Process We Follow

Stepping towards a Better, Easier & Progressive Business

Discover Feasibility

Our professionals discover if or not the calling goals are feasible in reality.

Run Training

The contact support experts are rigorously trained to take real-time calls.

Subset Services

Grounding Up Strategies To Adjust Business Dynamics

Lead Generation

Email/ Chat Support

Collection Services

Quality Test

Emerald BPO Tech has truly transformed our customer service experience! Their team is not only highly professional but also incredibly responsive and knowledgeable. With their support, we've been able to streamline our operations and enhance customer satisfaction. Highly recommend their services to any business looking for top-notch call center solutions!
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Janith

Colombo

Our key differentiators

We strive to exceed client expectations by delivering exceptional service quality

Our Team:

Our greatest asset is our team of highly skilled and dedicated professionals who are passionate about delivering exceptional results

Quality Assurance:

Committed to excellence, we adhere to strict quality assurance standards to maintain the highest level of service quality and customer satisfaction.

Clientele:

Over the years, Emerald BPO Tech has built long-term partnerships with clients across various industries.

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Ensure assistance from the best leader that has years of experience in addressing business problems with automation & innovation.